Frequently Asked Questions

Here you can find all the questions you need answered

Getting started

How to set up my account (Sign up, download, launch)?

What is MyDeskTime page and what can I find there?

What systems does DeskTime support?

General

How does the application work?

How does the Mobile app work?

What is Private Time?

Settings and Accounts

What are the settings that can be edited for Account, Teams and even Team members?

How to add new categories?

How to set up IP restrictions for locations?

Shifts Scheduling

How to create a shift?

How to edit or delete a shift?

How to approve shift requests?

Booking

What is the Booking section?

How to set up the Booking section?

How does the Booking work with the Work Schedules and the Absence Calendar?

Projects

What is Projects section?

How to create a project?

How to start tracking a project?

Offline Times

What is offline time and how to enable/disable offline time?

How can I log offline time?

How can I approve/decline employees offline time?

Screenshots

How to enable screen capture?

How do auto screenshots work?

Where can I find the taken screenshots?

Reports

What is "Reports" section?

How to set up email reports?

How "Report" section works?

Exports

How to generate an export?

What data does each export type show?

Who can create exports?

Integrations

What can I do with integrations?

How to integrate your Project Management apps?

How do Calendar integrations work?

Billing

How can I subscribe?

How much does DeskTime cost?

What is the per-user pricing policy?

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